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Training Courses

We offer a variety of training courses designed to meet your organizations specific needs, whether you need in-depth knowledge and training or just an introduction to get things started.

These training courses have been presented around the world on six continents over the last 18 years. Twenty percent of the current Fortune 100 companies have trained staff using one or more of these courses. Individuals trained using this materials represent over twenty-two different industries. See our Client list for more details on specific organizations.

The training is set up so it can be taken all at once or broken down into separate modules to allow for more flexible schedules. All courses can be customized to meet your organizations specific requirements.

Due to the fact that all courses can be customized, pricing may vary. Pricing is normally based on a cost per course. Most of the workshop oriented courses have a suggested minimum of 6 and maximum of 20 participants. The overview sessions are more open and can contain as many participants as you can accommodate in a given facility. Please call for more detailed information and pricing.

Business Process Modeling, Information Gathering, Analysis & Design Workshop - 4 Days

This workshop-oriented course is the most practical, real world oriented seminar of its kind. It is also the longest running course on process modeling, analysis and design in the world. It is the leading "how-to" for the tactical aspects of process improvement project work. Participants will receive the most thorough exposure to process concepts possible.

Duration: 4 Days

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Business Process Modeling, Analysis & Design Workshop - 3 days

This is a very similar seminar to the four day workshop above. This workshop does not spend as much time focusing on facilitating process sessions. And has two less workshops.

Duration: 3 Days

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Business Process Modeling, Analysis & Design - 2 Days

This is a two day seminar on the basics of process modeling, measuring, analysis and design. The participants receive an extensive overview of the concepts needed to get started with a process project. The intended audience is individuals who will be project managers, process owners and perhaps subject matter experts.

Duration: 2 Days

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Business Process Modeling Overview - 1 day

This is an overview seminar that introduces the important aspects of process along with the vocabulary and the most popular process modeling, analysis and design concepts. The intended audience are project owners and managers, process owners and subject matter experts who will be participating in a process improvement project.

Duration: 1 Day

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Process Facilitation Workshop

This two day seminar teaches the participants all the skills and techniques for facilitating process improvement sessions. It is mostly workshop based giving participants an opportunity to practice the skills discussed in a risk-free environment.

A Facilitation Handbook containing checklists, sample agendas and other valuable resources is included as part of the course material for each participant.

Duration: 2 Days

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Introduction to Business Process Management - 1 Day

The one day module for management and executives concentrates on providing an awareness of BPM and its overall importance. It also covers standardization of the terminology being used, the notation methods and the process taught in the more extensive three and four day courses.

It is aimed at giving the attendees the ability to undertake the activities. It is intended to provide an overview for understanding and appreciation.

Duration: 1 Day

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Business Process Management Overview - 1/2 Day

This half day module for management and executives concentrates on providing an awareness of BPM and its overall importance. It also covers standardization of the terminology being used, the notation methods and the approach taught in the more extensive three and four day courses. It is not intended to give the attendees the ability to undertake the detailed activities. It is intended to provide an overview for understanding and appreciation.

Duration: 1/2 Day

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Gathering & Documenting Business Requirements for Process Improvement

Gathering the right requirements in a process improvement project is essential for the success of the process moving forward. Business Analysts play a major role in this effort. This seminar focuses on the skills and techniques needed to ensure that the right information is collected and organized in the appropriate format to be useful for the technical resources.

Duration: 2 Days

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Enabling Change in Business Processes

Under the firm belief that "people are the process", the human factor in any change is the foundation for success or tragedy. People change is very complex and requires changes in attitudes and behaviors. People will not use new solutions unless there are reasons for them to want to. Successful leaders recognize this. They know that the best way is to ensure a change-ready workforce.

Duration: 2 Days

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Creative Workshops for Process Design

Most process management techniques focus strongly on discovery and analysis of existing processes. Classical methods as well as Six Sigma and Lean have their roots in the assumption that you can analyze your way to improvement. These approaches in and of themselves, however, cannot lead to breakthrough thinking and a completely new business model. Innovation requires that different approaches be used that learn from the past but envision a different future with different styles, approaches and designs, unconstrained by existing rules. This course will examine some approaches that are proven and repeatable to conceive, model, test and validate novel approaches to realizing process opportunities.

Duration: 1 Day

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Introduction to Business Rules in Business Process

There have been numerous discussions about which is more important, process or rules. Organizations allocate money and resources to projects to improve process or develop business rules but only rarely do we find an organization with enough knowledge of the two areas to understand that one cannot be accomplished without the other. Nor can systems be developed, modified or selected effectively without both. The critical success factor is to educate the decision makers so that money is not wasted on efforts that will never produce the optimum level of results. This is an introductory course designed to accomplish that objective.

Duration: 1 Day

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Advanced Process Modeling Techniques

Organizations often struggle with process improvement. Many times it all starts with how they have modeled processes. It's quite common for organizations to select a particular way of modeling a process and declare it the "standard" for the organization. However, one technique will not tells us everything we need to know about a process or represent what may be going wrong.
This module presents several different notations, examining the best use of each one. This module goes well beyond basic modeling. It examines how to model a variety of scenarios such as ad-hoc events, unstructured process and knowledge based responses.

Duration: 1 Day

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Business Process Analysis Techniques

This module focuses on the analysis phase of a business process improvement project. Business process analysis is one of the critical aspects of any process improvement effort. There are numerous techniques for analyzing process and not all of them are appropriate for every process. It's important to understand when to use what and how. This module will also address "analysis paralysis" and how to avoid it.

Duration: 1 Day

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Process Analysis and Design Techniques

This module focuses on the techniques and concepts needed to adequately analyze process to discover the real root-cause problems. Application of these techniques ensures organizations are investing in the correct solutions and designing the best processes for their environment.

Duration: 2 Days

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Process Architectures and Project Definition

This one day module introduces the techniques for defining processes and organizing that information into a "process architecture". This module also provides an overview of the best techniques for defining process projects in order to avoid the common pitfalls of process improvement work.

Duration: 2 Days

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Process Modeling & Measurement Techniques

This two day course will provide individuals with the skills and techniques required to model, measure and understand current processes. Guidelines are provided for establishing modeling standards and selecting simple tools. Participants will learn how to define measurement techniques for evaluating outcomes. For those getting started this module will provide the knowledge needed to initiate process transformation. For the experienced, it will provide an overall framework to pull together the components of BPM into a more integrated whole that is repeatable and shareable. The course utilizes a hands-on approach that is business oriented. The techniques learned will allow participants to immediately apply what they learn within their own organization.

Duration: 2 Days

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